CASE: Global Retail Recruitment

Global Retail Recruitment sources key personnel for retail brands worldwide.

The agency provides expertise for a wide range of placements, including those within retail buying, merchandising, eCommerce, digital commerce, operations, logistics, HR, and finance – from mid management to CEO levels.

Their operations take them around the world: from London and Shanghai, to Singapore, Saudi Arabia, and Kuwait.

In a competitive environment, it is essential for agencies like Global Retail to retain all of their clients.

Performance is paramount in achieving this. But so is attention to detail, and nurturing lasting relationships with clients, candidates, and service providers alike.

The company’s ethos is reflected at every level of its operations:

“Global Retail Recruitment is a service- and communication-led business.

“We are not sales-led. We are not led by KPIs.”

Mission

Global Retail required consistency of service, and a robust, dependable workspace.

Catering to high-value clients who seek specialist talent for executive placements, there is no margin for error. Reliability and punctuality are every bit as important as sophisticated software and automated features.

Therefore, the key benchmarks for this case went beyond the core functionality of the eBoss software.

Global Retail was looking for a service provider that delivered quick resolution of support tickets, and a capacity to work in close collaboration with agency staff, when required.

The deliverables for this case would include:

Data at-a-glance: with fast access to on-screen information and CVs.
Customer service and technical support that was capable of resolving questions and support tickets promptly.
A sophisticated means of sorting candidates and producing shortlists: one that could surpass both traditional approaches and social searches in speed and relevance.

Outcomes and metrics

Global Retail Recruitment was searching for a service provider that could work closely with their agency. This degree of collaboration was necessary for two reasons. First, to meet the operational needs of the agency itself. And secondly, to assist in guaranteeing positive outcomes for each of the agency’s clients.

For Global Retail, service is defined by first building the trust of a lasting relationship. Establishing that rapport means accountability, dependability, and dedication.

“We have tested six to ten different systems over the years.”

“The reason why we chose eBoss is because of the relationship we have.”

agreement-collaboration-customer-service

A DUTY OF CARE

Customer service is at the heart of Global Retail’s operations.

But the agency can only deliver this high quality of service if their own suppliers do the same.

The performance of the eBoss support team was therefore mission-critical to the success of this particular case.

“Global Retail has stuck with eBoss over the years for the relationship we have built, and the general rapport.

“The way we deal – and have been dealt with – has been open and honest. When we have queries, they are addressed; we always get fast replies.”

A RECRUITMENT DATABASE THAT TRANSLATES INTO REAL WINS

Software remains the beating heart of the eBoss customer experience, however.

In this respect, eBoss has helped Global Retail deliver an increasingly high standard of outcomes for its clients.

This was achieved through software optimisation, and a smart deployment of semantic search functionality.

With semantic search, the criteria for any new job can be entered into the database, and it automatically produces a shortlist of viable talent.

Global Retail’s founder Neil Oviatt has first-hand experience of the competitive advantage afforded by semantic, and he asserts that it provides the strongest starting point for every new job.

leverage existing talent with semantic search

Global Retail recently completed a talent search for the position of Vice President of Retail on behalf a client in Shanghai.

Earning the position to supply China with the best commercial and retail talent is a fantastic opportunity for any agency. It was a chance to demonstrate Global Retail’s expertise, and they succeeded – thanks to semantic search from eBoss.

The agency successfully resolved this hire using candidates sourced solely from existing records on their eBoss database. Semantic search made fast, accurate retrieval of existing client data a quick and easy process.

It means that, in the race to produce a shortlist of quality, Global Retail sets off with a head start on its rivals, every time.

When each high-end placement reaps rewards in the many thousands of pounds, it is an advantage that the agency could not do without.

“The semantic search engine has allowed me to use my eBoss database as the first port of call for every job.”

Visit the Global Retail Recruitment website.